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Member Spotlight: Interview With Dr. Jack Chou

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Dr. Jack Chou was raised in a small, rural town in Taiwan and later earned his Bachelor of Science in Biology from the University of Miami, Florida, and his medical degree from the University of Southern California, Los Angeles. He completed his family medicine residency at Kaiser Permanente Woodland Hills and has been a practicing family physician at Kaiser Permanente Baldwin Park Medical Center for the past 18 years. Since 2006, he has been the physician in charge for the Family Medicine Medical Office Building.

Dr. Chou serves as the Area Physician Marketing Lead for Baldwin Park Medical Center, and he also serves as chair of the Regional Health Information Management and the Regional Scanning Oversight Committees.  Nationally, he served on the Board of Director for the American Academy of Family Physicians, at the state level, Dr. Chou served as a member of the California Medical Association Board of Trustees and locally has been on the Board of the Los Angeles County Medical Association.

He remains an active member of the Los Angeles County Medical Association, California Medical Association, and California Academy of Family Physicians, and has held numerous leadership positions, including president and speaker of the California AAFP Congress of Delegates.

Throughout his career, Dr. Chou has received several awards and accolades. He was named Regional Family Physician of the Year in 2015 and he was awarded the Physician Exceptional Contribution Award for Kaiser Baldwin Park in 2014. Dr. Chou was named Physician of the Year and awarded the Service Extraordinaire Award by Baldwin Park Medical Center in 2011. He was also named Philanthropist of the Year by the California Academy of Family Physicians Foundation in 2006. 

Why do you think it is important for physicians of all specialties and modes of practice to have a voice in the future of medicine?

Los Angeles County is a diverse place to live and work. In order to serve our diverse communities, every voice counts. No two patients are alike and our practices have to mirror that. We need to understand and value every individual input and experiences from all specialties and modes of practice. When we work together, we can better serve our diverse patients.

What is the most effective way for doctors to get involved and take action on issues they find important?

I’ve learned that having a strong organized voice is crucial in achieving successful messaging. As physicians, we lend a critical and unequivocal voice in improving the health and well-being on behalf of our patients and communities. Joining physician organizations like LACMA is the most effective way to get involved.

As a leader, how would you like to see organized medicine evolve to fit the needs of physicians in the digital age? What are some of your ideas for the future?

Rapid information sharing in the digital age is both a blessing and a curse for our physicians. As an organization, we should be able to leverage information technology to create hubs and connections for supporting our physician lives and enhancing our practices and at the same time, allow individuals to collect any information they desire and to have a degree of involvement within this supportive network. One of the best examples of this type of network is “Mothers in Medicine” on Facebook. As an organization, we should look for and explore opportunities to seed and foster connections between our members.

What is your favorite thing about being a doctor?

I love my calling as a family physician. Every day, I treasure my connection with my patients, from the joy of celebrating a newborn to the sadness of losing a loved one. I’m grateful to my patients for sharing their lives with me.

What are some new and innovative things happening at Kaiser that physicians and the community should know about?

We continue to innovate by expanding our telemedicine experiences with increased offerings of video and telephone appointments. We continue to implement Kaiser Permanente’s own Reimaging Ambulatory Design (RAD) concepts to our new facilities to both improve patient care experience while being environmentally green. Lastly, we are excited about the Kaiser Permanente School of Medicine and we welcome its new founding dean, Dr. Mark Schuster, to Southern California.

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